Who Can Use the Help Desk?

Created by Bettie Sotomayor, Modified on Tue, 12 Dec, 2023 at 9:43 AM by Bettie Sotomayor

Who has access to the Help Desk?

The Help Desk is available to active clients (and their teams) on Beezeyeview's Website Maintenance Plans. If you are unsure of your current plan, please submit a ticket to ask a question.

What roles can use the Help Desk?

The Help Desk should primarily be used by the main point of contact for the website maintenance plan. This is usually the account owner, project manager, or other designated main contact. However, the primary contact can share access to the Help Desk with other users at the company by providing the help desk link (beezeyeview.freskdesk.com).

For example, give access to a content editor for submitting articles as work requests.

Submit a ticket if you need to change the primary contact or add roles to help manage access to streamline communication.

Can multiple people from my company access the Help Desk?

Yes, there are no limitations on who can submit a ticket. If you have concerns about who has a role in using the help desk, please submit a ticket.

What if I don't have a Website Maintenance Plan yet?

If you want a maintenance plan and access the Help Desk for support, please contact bettie@beezeyeview.net.

Is there a cost per help desk ticket?

There is no additional fee per help desk ticket for active maintenance plan members. However, each plan does include a monthly limit on work request hours. You will be notified of an overage before a work request is started to avoid additional hourly fees.

When can I access the Help Desk?

The Help Desk is available 24/7. You can submit tickets anytime, and I will respond during normal business hours. Based on the website maintenance plan and priority, work requests are often completed within 24-72 hours.

How do I get started?

Getting started is easy! Visit beezeyeview.freshdesk.com and click "Submit a Ticket" at the top to create your first ticket. You can also create a free account to access a history of your tickets (provided the same email address is used each time).

Let me know if you have any other questions!

Bettie